Photo Booth FAQ

The recommended footprint for the OpenAir Premier is 7 ft (depth) x 8 ft (width) for the photo-taking area, with an 8 ft height clearance to accommodate the 8 ft x 8 ft backdrop.

No. If you you booked a 3 hour package, this would mean your photo booth will be fully activated and operating for the entire 3 hours. For example, if you book a 3 Hour MashSocial Package from 7pm-10pm, this would mean our tech will arrive at approximately 6pm to begin setting up to ensure he is fully ready to go by 7pm.

Yes, we can arrive earlier but we require an Idle Time Fee in instances where our team is required to arrive anytime earlier than our usual 1 hour setup time prior to service time.

We recommend a minimum footprint of 10 ft x 10 ft with a ceiling clearance of at least 8.5 ft.

A standard 110V power outlet (10-20 amps) must be accessible within 25 feet of the actual photo booth setup location.

Our standard backdrop size is 8x8ft but we also offer alternate sizes in 5×7, curved 10×8, and full 360 enclosures.

We accept all major credit cards (Visa, Mastercard, Discover, and American Express), cash, check, wire transfers, ACH Direct Deposits, Paypal, and Venmo.

Setup typically takes between 30 to 45 minutes, depending on load-in and access to power, although we normally schedule our technicians to arrive approximately 1 hour prior to all activations. We guarantee the booth will be fully ready and operating by the start of your activation time.

There is no official deadline for booking and payment, as all our booths are reserved on a first-come, first-served basis. However, we recommend securing your reservation as early as possible, as waiting too long increases the risk of our booths being unavailable. While we don’t guarantee holding a date without a deposit, booking early helps ensure availability for your event.

Your photos and/or videos will be delivered via a gallery link containing all captured content, sent to you one business day after your event date.

Yes, we can! We have our own graphic designer who can create a custom overlay for your photos. Let us know your preferences, and we’ll bring your vision to life!

You can book by filling out our booking form, located in the upper right corner of our website, and signing the contract that will be sent after the booking form is submitted. Once the contract is signed and a 50% deposit is paid, your booking will be finalized.

Yes, you can cancel your booking, but cancellation terms will depend on our policy. Please review the cancellation policy outlined in your contract or contact us directly for more details.

We’ll arrive at the venue around 45 minutes before your photo booth service period begins to begin setting up the booth. Our technician will handle the entire installation process. Once the booth is fully installed and everything is in place, our technician will leave the venue. After the event concludes, our technician will return to break down and pick-up the booth.

Yes, there’s a preview screen.

We encourage all client’s to use either royalty free music or music that you own the rights to when selecting background music for our 360 booth or video booth.  This is because almost every social platform on the internet such as Instagram, Youtube, and Facebook may mute unlicensed music. Videos posted on these social platforms are allowed popular music only if the music is added to the video directly through each of these platforms. In most cases, these platforms have obtained License Agreements from the artists themselves or their record label.


Here is more information at the following links:
https://www.facebook.com/legal/music_guidelines
https://www.youtube.com/howyoutubewo
https://help.instagram.com/629037417957828/?helpref=uf_share
https://www.tiktok.com/legal/page/global/music-terms-eea/en

Yes, we are fully insured (General Liability, Auto, Workman’s Comp, etc.) and licensed and registered as a corporation in New York State. We have been approved to access nearly every venue space in Manhattan and the surrounding NYC area whom often times have very strict insurance guidelines to access their buildings. We can provide all clients with a COI upon request. In order to process a COI through our insurance company, client must be officially reserved with a deposit and signed contract. We also may require a Sample COI from the venue to submit to our insurance company. Normal processing time is 2-3 business days once submitted.

Due to economies of scale, all of our our photo booth rental packages start at a rate that provides activation for up to 3 hours. If your event or required activation is shorter than 3 hours (i.e. 1 hour, we normally will still require the 3 hour rate but are flexible based on individual circumstances to provide a discount for less fewer hours.

To secure your date, we require a 50% deposit. The remaining 50% balance can be paid anytime before the event date.

Yes, we can accommodate outdoor venues. However, to ensure the protection of our booth, its electrical components, and to prevent any risk of electrical hazards, we require a tent, adequate cover or awning in case of rain, high winds, or any other severe weather conditions.

While we offer unlimited photo sessions throughout your event, each individual attendee may receive one copy per session. Additional copies of the same photo can be requested if the original print provided to the attendee is lost or misplaced. Reprinting an entire 2nd set or 2nd copy of prints for the entire event (i.e. a full reprint for a separate guest book) would require an additional fee.

Our basic 360 booth platform has a 34″ diameter, comfortably accommodating up to 3 people. For larger groups, our XL platform features a 39″ diameter and can fit up to 5 or 6 people.

Our OpenAir Premier MashSocial package includes a props trunk, adding extra fun to your photo booth experience! If you’re booking any of our attended booths, you can enhance the experience with a props trunk for just a $75 add-on. While we don’t guarantee specific props, our trunk includes a fun mix of hats, glasses, and other playful accessories. If you’re looking for custom props tailored to your event, we can accommodate your request at an additional cost based on the specific props you choose.

We only provide access to the full photo booth gallery to you, our client to protect the privacy of all event attendees. Photos and videos will be securely delivered to you the next business day through a password-protected online gallery. For any requests to access the full gallery by event attendees, we require written permission from you (client) before sharing.

Yes! But here’s the thing, what most vendors won’t tell you is Black & White Glam and AI photo booths are not exclusive to one particular photo booth or machine. These options are features provided by the software the photo booth is using and often times vendors will market 2-3 different features as though they are 3 entirely different photo booths. For example, our Open Air photo booth has the ability to add a Black and White Glam Filter already built-in for attendees to add themselves, so there are no added costs whether you book Open Air or Glam Photo Booth.

Upon confirmation that you are officially booked with your deposit and signed contract, you will be automatically placed in our graphic design queue. I graphic designer will be in touch with you directly via email or phone once your turn is up in our design queue. Please note that we prioritize designs based on event dates that are soonest so don’t be alarmed if you do not hear from our graphic design team immediately. For example, if your event is 3 months away, you may not hear from our designer until 1-2 months after you have officially booked. Our team monitors our schedule closely and ensures we have ample time for all graphic designs prior to the start of your event.

Guests can receive their photos digitally via email or text message, allowing them to access them immediately after their photo session.

Typically, our attendant initiates the countdown by pressing the start button on the touchscreen

Yes, there is a video option add-on available for the OpenAir Premier.

The “attract” screen is normally used as the first screen your guests would see on the tablet of our photo booths when guests walk up to our photo booth.

The Email and microsite header are part of the user experience and are what guests see when they receive their digital images on their phones.

No, we don’t need it. As long as the building allows us to use the regular elevator, we’re all set.